Delivery & Returns
UK NEXT WORKING DAY DELIVERY
UK DPD Next Working Day Delivery is £5.50
Saturday Delivery is £11.00
Please note, this is not a 100% guaranteed service and sometimes delays can occur which are beyond our control. If you order by 3pm, Monday to Thursday, you should receive your goods the next day.
If you order before 3pm on Friday, you will usually receive your parcel on Saturday although we cannot guarantee delivery. If you order on Saturday or Sunday, you will receive your goods on the following Tuesday.
We cannot process or deliver on a Bank Holiday.
EU & WORLDWIDE DELIVERY INFORMATION
To Ireland, EU destinations and the rest of the world is £21. Deliveries will be made in 5-10 working days after you place your order depending on your location.
Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel.
We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information.
TERMS OF POSTAGE
If you opt for standard delivery (which is a trackable service) at the checkout, in the unlikely event your item goes missing and does not arrive after 10 working days have passed, RiRi will re-ship your order at the companies expense and make a claim on your behalf.
If you have purchased a European or International tracked service and in the unlikely even your item goes missing in the post, Ri Ri will process a claim and once the claim has been accepted you will receive a full refund via your original payment
For exchanges, product must be returned unused within 14 days with the label still attached to the hair. If you would like any more information about our returns policy please email us.
If you believe you’ve received an incorrect item on your order, this must be reported to us within 14 days of you receiving your package.
CUSTOM WIGS/TAILOR-MADE/MADE-TO-MEASURE ORDERS
Please note that our custom made wigs CANNOT be returned for a refund if it is unsuitable, nor if you have provided the incorrect details or measurements.
Please be sure of suitability before purchasing.
To cancel your custom made wigs you must give us 48 hours notice after purchase.
HOW DO I RETURN MY ORDER?
Please return to:
RiRi Hair Extensions
2 Edinburgh Way