Delivery & Returns | RiRi’s Hair Extensions

Everything you need to know about shipping, delivery and returns at RiRi’s Hair Extensions. Whether you're ordering our synthetic deluxe clip-in hair extensions, ponytails, hairpieces or human hair extensions, we've got all the details to make your shopping experience as smooth as possible.

UK Next Working Day Delivery – £4.99

Good hair days are just a delivery away!

We offer DPD Next Working Day Delivery across the UK for £4.99 when you place your order before 3pm, Monday to Thursday.

Here's what you need to know:

• Monday–Thursday: Order before 3pm for expected next working day delivery.

• Friday: Order before 3pm and your parcel will usually arrive on Saturday, although this isn't guaranteed.

• Saturday & Sunday: Weekend orders are expected to arrive the following Tuesday.

• Saturday Delivery: Available for £11.00.

• Bank Holidays: Orders cannot be processed or delivered on UK Bank Holidays.

Please note that next working day delivery is not a guaranteed service. Occasionally, delays can occur outside of our control. During particularly busy periods, please allow 2–3 working days for delivery.

International Hair Extension Delivery – EU & Worldwide

Your next hair transformation, wherever you are!

We offer international delivery to Ireland, Europe and worldwide destinations for £21.00.

International orders are estimated to arrive within 5–10 working days, depending on your location.

Customs & Import Duties

For international hair extension orders, customs fees, import duties or additional taxes may apply once your parcel reaches its destination country.

These charges are the responsibility of the recipient and are not included in our delivery fees.

As customs regulations vary between countries, we recommend checking with your local customs office before placing your order.

Delivery Tracking & Missing Parcels

We want your RiRi’s order to arrive safely!

UK Orders

If you've selected our tracked standard delivery service and your parcel hasn't arrived after 10 working days, RiRi’s Hair Extensions will arrange to resend your order at no additional cost and submit a claim with the delivery provider.

European & International Orders

If your international tracked parcel is lost in transit, we will submit a claim with the delivery provider. Once the claim has been accepted, a full refund will be issued to your original payment method.

Hair Extensions Returns & Exchanges

Not quite the right match? We're here to help!

If you would like to exchange your RiRi’s hair extensions or hairpiece, your item must be returned unused, within 14 days, with the original label still attached to the hair.

Please complete the returns form included in your parcel and send it back with your item.

If you've received an incorrect item, please contact our team within 14 days of receiving your order so we can help resolve the issue.

For further information about returning or exchanging your synthetic clip-in hair extensions, ponytails or other RiRi’s products, please get in touch with our customer service team.

Custom Wigs & Made-to-Measure Hairpieces

Our custom-made wigs and tailor-made hairpieces are created specifically for you.

As these products are personalised, they cannot be returned for a refund due to unsuitability or incorrect measurements or details supplied when ordering.

Please double-check all measurements, specifications and product details before completing your purchase.

Custom wig cancellations must be requested within 48 hours of placing your order.

How to Return Your RiRi’s Order

Ready to send something back?

Complete the returns form included in your parcel, ensure your item meets the relevant returns requirements and send your package to:

RiRi Hair Extensions
Unit 36 Nazeing Road
Nazeing
Waltham Abbey
EN9 2HB
United Kingdom

We recommend using a tracked postal service when returning your order so you can keep an eye on its journey.

Need a Little Help?

Questions about your hair extensions delivery, an existing order or a return?

Our RiRi’s team is always happy to help! Head over to our Contact Us page or drop us a DM on Instagram.